Help Center
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Explore our FAQ for common inquiries. If needed, our support team is ready to assist you.
Frequently Asked Questions
Yes, all our products are 100% authentic, and our medical devices are CE-certified. The majority of our products are sourced from the European Community, ensuring quality and compliance.
At Dermal Medical Supply, we guarantee a minimum of 6 months remaining shelf life for our products. However, in some cases, we may offer products with less than 6 months remaining shelf life. In such instances, we will either provide information about the expiry date online or contact the customer before shipment to ensure transparency and customer satisfaction.
Placing an order at Dermal Medical Supply is a simple and straightforward process. Here’s a step-by-step guide:
1. Account Creation: Start by creating an account on our website. Click on the “Create Account” button and provide the required information. Please note that we exclusively serve businesses within the aesthetic industry.
If you already have an account, you can log in using your credentials.
2. Product Selection: Browse through our wide range of products and select the items you wish to purchase.
3. Add to Cart: Once you have chosen your desired products, click on the “Add to Cart” button. You can adjust the quantities or remove items if needed.
4. Checkout: Proceed to the checkout page by clicking on the shopping cart icon. Review your order summary, shipping details, and ensure the accuracy of the information provided.
5. Payment Methods: We offer various secure payment methods to choose from, including credit/debit cards. Simply select your preferred payment option and follow the prompts to complete the transaction. Please note that a surcharge may apply for payments made with business cards. If you wish to pay by bank transfer, please contact us, and our customer support team will provide you with the necessary details.
6. Order Confirmation: After successful payment, you will receive an order confirmation email with the details of your purchase.
7. Order Tracking: Once your order is processed and shipped, you will receive a tracking number to monitor the status of your delivery. You can track your order through the designated shipping carrier’s website.
If you encounter any difficulties or have further questions during the ordering process, our customer support team is ready to assist you. Simply reach out to us via email and we will be happy to help you place your order.
To create an account with Dermal Medical Supply, there are a few requirements to ensure compliance and eligibility. Here’s what you need:
1. Company Affiliation: We only provide our services to companies within the aesthetic business. Documentation confirming your company’s affiliation with the aesthetic industry is required during the account creation process.
2.Valid VAT Number (EU Companies): If your company is located within the European Union (EU), we request a valid VAT number for cross-border transactions. This ensures compliance with EU regulations.
Account Approval: Once you have provided the necessary information and documentation, our team will review your application. If everything is in order, your account will be approved.
Confirmation Email: Upon approval, you will receive a confirmation email with instructions on how to log in to your account.
Access to Products and Services: After logging in, you will have access to our wide range of products and services tailored to the needs of the aesthetic industry. If you have any questions or require further assistance regarding the account creation process, please feel free to contact our customer support team.
At Dermal Medical Supply, we are committed to providing excellent customer service. To get in touch with our customer support team, please reach out to us via email at contact@dermalms.com. We strive to respond to all inquiries promptly and efficiently.
Frequently Asked Questions
Yes, we offer discounts for bulk orders. Please contact our sales team or customer support to discuss your specific requirements and receive a personalized quote.
A surcharge is an additional fee that may be applied when making a payment with a credit card. This fee is imposed by the merchant to cover the costs associated with processing credit card transactions, which are charged by the credit card company. At Dermal Medical Supply, please note that a surcharge may apply when paying with a credit card, particularly for business cards. It’s important to understand that this surcharge is a separate cost and will not appear on the final invoice. The surcharge amount, if applicable, will be clearly communicated during the checkout process. If you have any questions or concerns about the surcharge or alternative payment methods, please feel free to contact our customer support team for further assistance.
Yes, we do ship internationally. We are proud to offer shipping to most countries worldwide. When you sign up for an account with us, you will be able to select your country during the registration process. If your country is available for selection, it means we ship to that location.
The cost of shipping depends on the quantity and weight of the products in your order, as well as the shipping method you choose during checkout. We offer various shipping options to accommodate your preferences. The exact shipping cost will be calculated and displayed at the checkout stage, allowing you to review and select the most suitable option for your needs.
At Dermal Medical Supply, we have a customer-friendly return policy. Here are the details:
We accept returns within 8 working days of notification from receipt of the product.
Returns are eligible if the reason falls under one of the following conditions:
- The product contains manufacturing defects.
- The product was damaged upon arrival.
- The product was received incorrectly.
If any of the above conditions apply, please contact us via email or the contact form on our “contact us” page. We will promptly resolve the situation and arrange for the return of the goods.
For returned goods, you will have the option of either receiving a replacement or a 100% refund for the products returned. Your refund will be processed via the same method of payment originally used for the purchase.
Until you have received return instructions from us please hold the products according to the manufacturer’s temperature and storage condition.
We strive to ensure your satisfaction and make the return process as smooth as possible. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team.
